Shipping & Delivery Policy

Shipping & Delivery Policy

Last updated: December 8th 2025

DataShark, the operator of OrangeProxies.com, provides infrastructure and proxy services delivered digitally. This Shipping & Delivery Policy explains how and when our services are provisioned, what “delivery” means for digital products, and what to expect after placing an order.

By purchasing or using our Services, you agree to this Policy.

1. Digital Services Only (No Physical Shipping)

OrangeProxies provides online infrastructure including proxies, IP addresses, authentication credentials, dashboards, and related tools. We do not ship any physical goods or hardware.

All services are delivered electronically through:

• The OrangeProxies customer dashboard or portal
• System-generated emails with access details or credentials
• API keys, tokens, and configuration details available within your account

2. Service Activation & Delivery Timeframes

Most services are activated instantly or within minutes after successful payment and verification.

Typical delivery times:

• Standard proxy plans: instant to within 15 minutes
• Custom or enterprise plans: usually within 24 hours
• Large-scale or custom setups: may require 3–5 business days

If a delay is expected (e.g. manual verification), we will notify you via email or dashboard.

3. When a Service Is Considered “Delivered”

A digital service is considered delivered when one or more of the following occur:

• Your account status shows the service or plan as Active
• Proxy endpoints, IP pools, or credentials appear in your dashboard
• We send an activation email with instructions or access details

Once credentials or access details are available in your account or email, the order is classified as fulfilled and delivered, even if you have not begun using it.

4. Delivery Communication

After a successful order, you will typically receive:

• A payment confirmation email
• A service or account activation email
• Visible updates inside your dashboard (new plan, updated quota, proxy list, etc.)

Please ensure:

• Your email address is valid and accessible
• Our emails are not filtered into spam or blocked

5. Failed Delivery & Access Issues

If you do not receive activation details within the expected timeframe, or cannot access a service marked as active, please contact:

• Support Email: support@orangeproxies.com

We will:

• Verify payment and account status
• Check provisioning and configuration
• Re-issue credentials or re-activate services if needed

If we cannot deliver a service due to an error on our side, we will resolve it in accordance with our Refund Policy.

6. Customer Responsibilities

To ensure smooth digital delivery, you are responsible for:

• Providing a valid and accessible email address
• Maintaining secure access to your OrangeProxies account
• Checking spam/junk folders for activation emails
• Ensuring your system is configured to use the proxies correctly

Delays caused by incorrect contact details, local system issues, or failure to respond to verification requests are outside our control.

7. Limitations & Third-Party Factors

Some delivery-related factors are outside our control, such as:

• Email delays caused by mail providers or filters
• Local ISP restrictions, firewalls, or network blocks
• Target website blocking or rate limiting
• Payment verification delays from third-party processors

Services may still be considered delivered if credentials and account access have been provisioned on our systems.

8. Delivery Confirmation & Records

Our internal logs serve as proof of delivery, including timestamps for:

• Account or plan activation
• Credential generation or proxy list creation
• Emails or notifications sent

These records may be used for compliance, auditing, or dispute resolution.

9. Changes to This Shipping & Delivery Policy

We may update this Policy periodically to reflect infrastructure changes, process updates, or legal requirements. The most recent version will always appear on this page.

10. Contact Information

For delivery or activation concerns, please contact:

• Email (Support): support@orangeproxies.com
• Address: G187, Sector 63 Noida, UP (201304), India

We will do our best to resolve your delivery concerns promptly.