Refund Policy

Refund Policy

Last updated: December 8th 2025

At DataShark, the operator of OrangeProxies.com, we strive to provide reliable, performance-focused proxy and network services. This Refund Policy explains when refunds may be issued, how requests are evaluated, and how you can reach us with billing questions.

By purchasing or using our Services, you agree to this Refund Policy.

1. General Principle

Our services provide access to digital infrastructure which is consumed at the time of activation. Because consumed digital services cannot be returned or reused, payments made for activated services are generally non-refundable.

However, we may consider exceptions where appropriate — explained below.

2. When Refunds May Apply

Refunds may be considered under situations such as:

• Service Activation Failure — we were unable to activate your proxy service or deliver credentials.
• Technical Failures on Our Side — platform or system issues prevented service usage and could not be resolved.
• Duplicate Payment — if a payment was processed twice.
• Unauthorized Transaction — if an unapproved charge occurred (after verification).

Refund approval depends on whether reasonable usage occurred and whether the issue was due to our systems.

3. When Refunds Will Not Apply

Refunds will not be issued for:

• Used or partially consumed proxy plans.
• IP bans, CAPTCHAs, geo-restrictions, or blocking by target websites.
• Issues resulting from user environment or configurations.
• Requirements differing from purchased services or change of decision.
• Subscription renewals once billed (service stays active until expiry).
• Misuse of service or violation of our Terms or Acceptable Use Policy.

Because proxy services rely on external networks beyond our control, performance variations or incompatible usage do not qualify for refunds.

4. How to Request a Refund

If you feel you qualify under this policy, please contact us at:

Email: billing@orangeproxies.com

Include:

• Your registered email address
• Order ID or transaction reference
• Summary of your request and any supporting proof

We may request additional verification before processing a refund.

5. Review & Processing Time

We typically review requests within 3–10 business days. Approved refunds may take an additional 5–14 days depending on banks and payment processors.

6. Chargebacks Policy

If you have concerns, please contact us before initiating a chargeback. Filing improper chargebacks may result in:

• Service suspension
• Account termination
• Blocking future access
• Disputing chargebacks through your provider

We work with banks and processors to resolve fraudulent disputes.

7. Subscription Cancellation & Renewals

Subscription payments are non-refundable once processed. You may cancel future renewals, but the current billing cycle remains active until expiry.

8. Credits & Alternatives

Instead of monetary refunds, we may offer:

• Service extension
• Usage credits
• Package adjustments
• Replacement IP pools or routing

Credit-based solutions are discretionary and evaluated case by case.

9. Updates to This Policy

We may update this Refund Policy periodically. The latest version will always be published with its updated effective date.

10. Contact Information

For billing, refunds, or account concerns, contact us:

• Email: billing@orangeproxies.com
• Address: G187, Sector 63 Noida, UP (201304), India

Thank you for choosing OrangeProxies powered by DataShark.